Enterprise users

DETAILS: Tier: Premium, Ultimate Offering: GitLab.com

Enterprise users have user accounts that are administered by an organization that has verified their email domain and purchased a GitLab subscription.

Enterprise users are identified by the Enterprise badge next to their names on the Members list.

Automatic claims of enterprise users

A user is automatically claimed as an enterprise user of a group when both of the following conditions are met:

1. The user's primary email has a domain that has been verified by the paid group.
2. The user account meets at least one of the following conditions:
   • It was created February 1, 2021 or later.
   • It has a SAML or SCIM identity tied to the organization's group.
   • It has a provisioned_by_group_id value that is the same as the organization's group's ID.
   • It is a member of the organization's group, where the subscription was purchased or renewed February 1, 2021 or later.

After the user is claimed as an enterprise user:

• Their enterprise_group_id attribute is set to the organization's group's ID.
• The user receives a welcome email.

If a group's purchased subscription expires or is canceled:

• Users claimed as enterprise users remain enterprise users of that group.
• The group is not able to manage their enterprise users.
• Enterprise user restrictions apply to those user accounts.
• No new users can be automatically associated with the group until the paid subscription is renewed.

If a group's verified domains are removed:

• Users claimed as enterprise users remain enterprise users of that group.
• Enterprise user restrictions apply to those user accounts.
• No new users can be automatically associated with the group until domains are verified.

If the organization moves its verified domains to another paid group, its enterprise users are automatically claimed as enterprise users of that group.

Enterprise user restrictions

Primary email change

An enterprise user can only change their primary email to an email their organization owns as per its verified domains. If an organization removes all its verified domains, its enterprise users are not able to change their primary email address.

Only GitLab administrators can change enterprise users' primary email address to an email with a non-verified domain.

Providing the ability to group Owners to change their enterprise users' primary email to an email with a non-verified domain is proposed in issue 412966.

Verified domains for groups

The following automated processes use verified domains to run:

• Automatic claims of enterprise users.
• Bypass email confirmation for provisioned users.

Set up a verified domain

Prerequisites:

• A custom domain name example.com or subdomain subdomain.example.com.
• Access to your domain's server control panel to set up a DNS TXT record to verify your domain's ownership.
• A project in the group.
• You must have the Owner role in the top-level group.

Domain verification applies at the top-level group and to all subgroups and projects nested under that top-level parent group.

You cannot verify a domain for more than one group. For example, if a group named 'group1' has a verified domain named 'domain1', you cannot also verify 'domain1' for a different group named 'group2'.

Setting up a verified domain is similar to setting up a custom domain on GitLab Pages. However, you:

• Do not need to have a GitLab Pages website.
• Must link the domain to a single project, despite domain verification applying at the top-level group and to all nested subgroups and projects, because domain verification:
  • Is tied to the project you choose.
  • Reuses the GitLab Pages custom domain verification feature, which requires a project.
• Must configure the TXT only in the DNS record to verify the domain's ownership.

In addition to appearing in the top-level group Domain Verification list, the domain will also appear in the chosen project. A member in this project with at least the Maintainer role can modify or remove the domain verification.

If needed, you can create a new project to set up domain verification directly under your top-level group. This limits the ability to modify the domain verification to members with at least the Maintainer role.

For more information on group-level domain verification, see epic 5299.

1. Add a custom domain for the matching email domain

The custom domain must match the email domain exactly. For example, if your email is username@example.com, verify the example.com domain.

1. On the left sidebar, select Search or go to and find your top-level group.
2. Select Settings > Domain Verification.
3. In the upper-right corner, select Add Domain.
4. In Domain, enter the domain name.
5. In Project, link to a project.
6. In Certificate:
   • If you do not have or do not want to use an SSL certificate, leave Automatic certificate management using Let's Encrypt selected.
   • Optional. Turn on the Manually enter certificate information toggle to add an SSL/TLS certificate. You can also add the certificate and key later.
7. Select Add Domain.

NOTE: A valid certificate is not required for domain verification. You can ignore error messages regarding the certificate if you are not using GitLab Pages.

2. Get a verification code

After you create a new domain, the verification code prompts you. Copy the values from GitLab and paste them in your domain's control panel as a TXT record.

3. Verify the domain's ownership

After you have added all the DNS records:

1. On the left sidebar, select Search or go to and find your group.
2. Select Settings > Domain Verification.
3. On the domain table row, Select Retry verification ({retry}).

WARNING: For GitLab instances with domain verification enabled, if the domain cannot be verified for 7 days, that domain is removed from the GitLab project.

Notes:

• Domain verification is required for GitLab.com users to be marked as enterprise users.
• DNS propagation can take up to 24 hours, although it's usually a couple of minutes to complete. Until it completes, the domain shows as unverified.
• Once your domain has been verified, leave the verification record in place. Your domain is periodically reverified, and may be disabled if the record is removed.
• A valid certificate is not required for domain verification.

View domains in group

To view all configured domains in your group:

1. On the left sidebar, select Search or go to and find your top-level group.
2. Select Settings > Domain Verification.

You then see:

• A list of added domains.
• The domains' status of Verified or Unverified.
• The project where the domain has been configured.

Manage domains in group

To edit or remove a domain:

1. On the left sidebar, select Search or go to and find your top-level group.
2. Select Settings > Domain Verification.
3. When viewing Domain Verification, select the project listed next to the relevant domain.
4. Edit or remove a domain following the relevant GitLab Pages custom domains instructions.

Manage enterprise users in a namespace

A top-level Owner of a namespace on a paid plan can retrieve information about and manage enterprise user accounts in that namespace.

These enterprise user-specific actions are in addition to the standard group member permissions.

Disable two-factor authentication

• Introduced in GitLab 15.8.

Top-level group Owners can disable two-factor authentication (2FA) for enterprise users.

To disable 2FA:

1. On the left sidebar, select Search or go to and find your group.
2. Select Manage > Members.
3. Find a user with the Enterprise and 2FA badges.
4. Select More actions ({ellipsis_v}) and select Disable two-factor authentication.

Prevent enterprise users from creating groups and projects outside the corporate group

A SAML identity administrator can configure the SAML response to set:

• Whether enterprise users can create new top-level groups.
• The maximum number of personal projects enterprise users can create.

For more information, see how to configure enterprise user settings from the SAML response.

Bypass email confirmation for provisioned users

A top-level group Owner can set up verified domains to bypass confirmation emails.

Get users' email addresses

A top-level group Owner can use the UI to access enterprise users' email addresses:

1. On the left sidebar, select Search or go to and find your project or group.
2. Select Manage > Members.
3. In the group or project members page, hover over the enterprise user's name to see their email address.

A group Owner can also use the group and project members API to access users' information. For enterprise users of the group, this information includes users' email addresses.

Remove enterprise management features from an account

Changing an enterprise user's primary email to an email from a non-verified domain automatically removes the enterprise badge from the account. This does not alter any account roles or permissions for the user, but does limit the group Owner's ability to manage this account.

Troubleshooting

Cannot disable two-factor authentication for an enterprise user

If an enterprise user does not have an Enterprise badge, a top-level group Owner cannot disable or reset 2FA for that user. Instead, the Owner should tell the enterprise user to consider available recovery options.